New England Society for Healthcare Strategy (NESHS)
New England Society for Healthcare Strategy (NESHS)

WEBINAR: The On-Demand Medicine Revolution: Facts, Fiction and Future

3/15/2018
8:30 a.m. - 9:30 a.m.

Urgent care, retail clinics, telehealth, worksite clinics and primary care on demand have become hotly debated topics not only among ambulatory care leadership but at the board room level as well.  Is the retail clinic industry growing or shrinking?  What does it mean when a large health insurance company owns the largest national urgent care chain?  How does Amazon fit into the primary care picture?  Tom Charland has been watching this industry for 10 years now and leads one of the most successful management consulting firms aimed at helping hospital systems navigate the highly competitive forces of on-demand medicine.

Presenter:  Thomas Charland
Tom Charland is is founder and chief executive officer of Merchant Medicine, LLC, a management consulting firm helping hospital systems and large medical groups evaluate their on-demand strategy and platform development.  Charland was senior vice president of strategy and business development for MinuteClinic from the time it was known as QuickMedx, through its name change to MinuteClinic, and through the formation of its partnership with CVS Pharmacy, which is now MinuteClinic’s corporate parent. 

Tom introduced the concept of ConvUrgentCare® (pronounced convergent care), the mingling of operating tactics from convenient care (retail clinics), urgent care, work site clinics, primary care and telemedicine.  He hosts the annual ConvUrgentCare® Strategy Symposium and publishes a monthly newsletter and a detailed market report called The ConvUrgentCare® Report.

He has been quoted often on the subject of walk-in medicine in the Wall Street Journal, Forbes, New York Times, Chicago Tribune, Boston Globe, Fox News, Dow Jones, and Bloomberg.  He also speaks frequently on the subject at investment research meetings and hospital strategy conferences throughout the year.

Prior to starting Merchant Medicine, Tom was executive director of the National Association for Ambulatory Care, an urgent care trade association.  He has also been involved in several company turnarounds, including Digital Cyclone Inc., a weather technology company that is now a subsidiary of Garmin, where Charland was CEO; and Control Data Systems, a software development and systems integrator that is now part of British Telecom, where he was managing director of the application development division.


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