New England Society for Healthcare Strategy (NESHS)
New England Society for Healthcare Strategy (NESHS)

WEBINAR: The Journey to High Reliability

8:30 a.m. - 9:30 a.m.

High reliability means consistent excellence in quality and safety across all services maintained over long periods of time. This high level of performance, which includes the elimination of major quality failures, does not exist in health care today, but the Joint Commission has constructed a framework that health care organizations can use to accelerate their progress toward the ultimate goal of high reliability. The framework is organized around three major domains of change: leadership commitment to achieving zero harm, full implementation of all aspects of a culture of safety, and the widespread adoption and use of highly effective process improvement tools and methods. The Joint Commission Center for Transforming Healthcare will provide information on the domains of high reliability health care and discuss how organization can transform.

Presenter:  Anne Marie Benedicto, MPP, MPH     

Anne Marie Benedicto, MPP, MPH is the Vice President of the Joint Commission Center for Transforming Healthcare. Ms. Benedicto is an expert in Robust Process Improvement (RPI®) and high reliability methods applied to the health care clinical and business processes. At the Center for Transforming Healthcare, Ms. Benedicto leads the Center’s initiatives to transform health care into a high reliability industry through systemic approaches that address today’s most critical safety and quality issues.

Ms. Benedicto was previously the Chief of Staff and Executive Vice President of Support Operations for The Joint Commission from 2008 through 2015. In that role, she was integral to the building of the company’s internal RPI® program, a systematic, data-driven methodology that incorporates Lean Six Sigma and formal change management. She also led the organization’s first RPI® training within a health care facility.   

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